Last updated: 1 April 2026
Find High Tea ("we", "us" or "our") operates the website findhightea.com.au. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website or make a booking through our platform. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Contact details – name, email address, phone number
- Booking information – date, time, party size, special requests
- Payment information – processed securely by Stripe; we do not store card numbers
- Account credentials – email and hashed password for registered users and venue owners
- Usage data – pages visited, search queries, browser type, IP address, and referring URL
- Venue owner information – business name, ABN, contact details, and listing content submitted by venue owners
We collect information directly from you when you create an account, make a booking, submit a venue listing, or contact us, and automatically through cookies and analytics tools.
2. How We Use Your Information
We use your personal information to:
- Process and confirm bookings with venues
- Send booking confirmations and reminders by email
- Allow venue owners to manage their listings and respond to enquiries
- Improve our website, search results and recommendations
- Send occasional promotional emails about new venues or offers (you may opt out at any time)
- Respond to customer service requests
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Venues – when you make a booking, we share your name, contact details and booking details with the relevant venue so they can confirm and manage your reservation
- Payment processors – Stripe processes payments on our behalf and is subject to its own privacy policy
- Email service providers – we use Resend to send transactional and marketing emails
- Analytics providers – anonymised usage data is shared with analytics tools to help us improve the site
- Legal authorities – if required by law, court order or to protect the rights and safety of our users
4. Cookies
Our website uses cookies and similar tracking technologies to remember your preferences, maintain session state and collect aggregated analytics data. You can disable cookies in your browser settings, but some features of the site may not function correctly if you do so.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. Passwords are stored using strong one-way hashing. Payment processing is handled entirely by Stripe, which is PCI-DSS compliant. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you close your account, we will delete or de-identify your personal information within a reasonable period, unless we are required to retain it for legal or compliance reasons.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time using the unsubscribe link in our emails
To exercise any of these rights, please contact us at hello@findhightea.com.au.
8. Third-Party Links
Our website contains links to venue websites and third-party services. We are not responsible for the privacy practices of those external sites and encourage you to read their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. We encourage you to check this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Find High Tea
Email: hello@findhightea.com.au
Website: www.findhightea.com.au